Call (408) 676-9376

Welcome to PowerCurtain!

Technical Support

CUSTOMER SUPPORT INFORMATION

Warehouse Locations:

  • Oakland Gardens, NY 11364 (East Coast USA)
  • 35 Tai Yau St., San Po Kong, Kowloon (Hong Kong)

 

Office Locations:

  • Oakland Gardens, NY 11364 (East Coast USA)
  • San Carlos, CA 94070 (West Coast USA)


Return Policy:
PowerCurtain allows for a return of any product purchased within 30 days of receipt of the product, as long as no modifications and/or size adjustment have been made to the original product and as long as it is still in the same original packaging as it was received in.  15% restocking fee will be charged for any of the returned items.  Shipping charges for the returned item(s) is buyer's responsibility.  Returns for custom made orders, specially curved and/or bent to shape curtain tracks or adjusted to customer's specified length are not permitted.


Warranty Information:
PowerCurtain guarantees all products manufactured in our facility to be free from defectives due to workmanship or materials.We are so confident about our quality and dependability that we guarantee our Curtain Track with 5 years warranty.  The Motor, Green Belt inside the Track, Remote Control and Power Adapter with 3 years warranty.  This guarantee does not apply to parts which fail due to abuse, accident, theft, alterations, weather issue (such as lightning, rain, etc.), physical damage, and improper use or installation.

For claims covered by the warranty, PowerCurtain will replace or repair any product found to be defective as a result of faulty workmanship or materials. Shipping charges, trip charges and labor costs for measuring and installation and/or removal of old or current products are excluded.

For warranty replacements, please ship your defective product(s) together with a copy of your original receipt and an RMA# to:

PowerCurtain
210-07 Horace Harding Expressway
Oakland Gardens NY 11364
RMA#:______

To obtain RMA# please send email request to rma@powercurtain.com or to speak to a live support representative, please call:  

(408) 676-9376